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Service Terms

What’s Covered by Alloyman Extended Warranty?

This warranty only applies to Alloyman products purchased for personal use instead of resale. Alloyman guarantees that, under normal use, the product will be free from defects in materials and workmanship during the warranty period. The original warranty period for Alloyman power tools is one year, starting from the day you receive them.
To qualify for the Alloyman Extended Warranty service, the following conditions must be met:
1. The product has been used normally within the specified warranty period without any external
2. Except for advice given in the official guide, the product hasn't undergone unauthorized disassembly, modification, or addition.
3. The product has not suffered any accidental damage.
4. A valid proof of purchase is required.

What Will Alloyman Do?

1. If something abnormal happens to your product, please contact Alloyman and explain the problem in detail.
2. Alloyman Technical Support will try to diagnose and solve your problem by email or remote assistance. If the problem still exists, you can return the product to Alloyman for further testing and inspection.
3. If the problem is covered by the warranty, you won’t need to pay any repairs. Otherwise, additional fees including testing, components replacement, labor, and delivery costs may be required based on specific situations. It’s optional so you can either have it repaired or directly returned.

Service Information Protection of Alloyman Extended Warranty

1. Please read the “Privacy Policy” carefully on the Alloyman official website before you apply for the service. Once you apply for “Alloyman Extended Warranty”, you have read, agreed to and complied with the privacy policy, authorized to provide your personal and product information to Alloyman, and authorized Alloyman to use such information while providing service. Alloyman values your information and ensures the security of your online shopping information and personal information.

2. The maintenance and repair service covered under “Alloyman Extended Warranty” might require additional necessary information, such as order number, purchase list, payment record like credit card statement, PayPal receipt, wire transfer record, etc., which shall be kept safe. Alloyman will not release, disclose, sell or provide any information to any third party without your consent. Customers shall agree that Alloyman owns the right to request necessary information for better service

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